Problems / Cutting the office work

How to stop customers ringing all day for updates

“Is it ready?” “Are you close?” “Where's my statement?” If customers ring you for updates, the update was late. Your software can send it first — for free.

8 industries · prices checked 27 July 2026

What to know

$0

Every fix on this page is free

Status texts, arrival-time texts, client portals and scheduled reports are all built into software these businesses already pay for.

11 hrs/mo

The arrival text saves the most time

For plumbers, a simple 'on my way, arriving 2–3pm' text saves about 11 hours of phone calls a month.

Send updates before people ask — with real news

Clients leave businesses they never hear from. But an update with nothing in it teaches people to ignore you.

How to implement this today

  1. 1

    Write down the three questions customers ring you with most.

  2. 2

    Turn on the matching automatic message in your software: status texts, on-my-way texts with an arrival window, or the client portal.

  3. 3

    For clients you report to (owners, sellers, committees): schedule the report to send itself on a set day.

  4. 4

    Check the wording says something real — a time, a status, a number.

The fixes, industry by industry

All 8 industries already own a fix for this.

Pick your trade and this rewrites itself in its words, its tools, its prices.

Already in software you pay for · 9 fixes

A setting inside a product you already license. Check your plan.

When not to solve this with software

The limit here is content, not frequency. An automated update that says nothing real teaches people to ignore the channel it arrives on.

AI-generated market commentary sent as your own. real estate sales guide

Generic suburb commentary is instantly recognisable, adds nothing a vendor can't read on a portal, and quietly signals you don't know the street. One specific observation about their block beats a thousand generated words.

Automated price estimates in vendor communications. real estate sales guide

An algorithmic estimate that undercuts your appraisal arms the vendor against you, and one that overshoots buys you an unsellable overpriced campaign. Price opinions come from you, with comparables, and with your licence behind them.

The full guide for each trade

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