Problems / Winning more work

How to follow up quotes that went quiet

Most quotes don't get rejected. They just never hear from you again. Following up is the cheapest sales work there is — and your software can do it for you.

6 industries · prices checked 27 July 2026

What to know

$0

Your job software already does this

ServiceM8, Tradify, Jobber, ServiceTitan and JobNimbus can all follow up quotes automatically. The feature is in your plan, switched off.

Day 2 · 7 · 14

Follow up until they answer, then stop

Day 2, 7 and 14 works for most trades. Big decisions take longer — roofers follow up for six weeks. Always stop the moment they reply.

Health software doesn't have this — work around it

A treatment plan is a quote too, but no practice software follows it up. A $9-a-month workaround does the same job.

How to implement this today

  1. 1

    Open your job software's settings and find quote follow-up automations — ServiceM8, Tradify, Jobber, ServiceTitan and JobNimbus all have them.

  2. 2

    Set three touches: day 2, 7 and 14. Selling big-ticket work? Stretch it — roofers run six weeks.

  3. 3

    Use the default wording to start; short and human beats clever.

  4. 4

    Check it stops when the customer replies, then push this month's open quotes through it.

The fixes, industry by industry

5 of the 6 industries already own a fix for this.

Pick your trade and this rewrites itself in its words, its tools, its prices.

Already in software you pay for · 5 fixes

A setting inside a product you already license. Check your plan.

Costs money · 1 fix

A real bill. Prices as checked in each source guide.

When not to solve this with software

Follow-up belongs on quotes that are genuinely being compared. Work that was never shopped needs no sequence — and a quote you could not honestly give in the first place should not exist to be chased.

Anything that quotes an emergency call-out. plumbing guide

You cannot price a leak you have not seen. A number given over the phone becomes an argument on the doorstep, and you will wear it.

The full guide for each trade

Keep browsing

23 problems, grouped by what they cost you.

All 23 problems →

For your business specifically

The $500 AI Opportunity Diagnostic measures these problems against your business and ranks the fixes by what they return.

Book the 20-minute fit call →