Problems / Winning more work

How to answer new enquiries before your competitors do

When someone sends an enquiry, they usually send it to two or three businesses at the same time. The first one to reply properly usually wins the job. Most enquiries sit until tomorrow.

6 industries · prices checked 27 July 2026

What to know

$0

There is nothing to buy

The fix is the same in all six industries: reply the same day, put a booking link in the reply, and agree on who replies and how fast.

Speed beats polish

An enquiry goes cold within the hour. A short reply now beats a perfect reply tomorrow.

Don't put a chatbot on it

In law, insurance, strata and property management, an automated answer counts as advice — and that's a legal problem. A person replies; the software just makes sure they see it fast.

$13/report

Roofers pay to make the reply useful

A $13 aerial report means the first reply has a real price in it, the same day.

How to implement this today

  1. 1

    Set up a free booking link (Calendly's free tier, or the booking page already in your software) so a reply can contain a time, not phone tag.

  2. 2

    Write one saved reply: thanks, the one question you need answered, and the booking link.

  3. 3

    Agree who replies to enquiries and by when — same day at worst, within the hour where buyers move fast.

  4. 4

    Turn on phone alerts for new enquiries so that person sees them the minute they land.

The fixes, industry by industry

1 of the 6 industries already own a fix for this.

Pick your trade and this rewrites itself in its words, its tools, its prices.

Already in software you pay for · 1 fix

A setting inside a product you already license. Check your plan.

Free, but you set it up · 5 fixes

No new subscription — a template, a habit, or a free tier.

Costs money · 1 fix

A real bill. Prices as checked in each source guide.

When not to solve this with software

The obvious purchase here is a chatbot, and in four of these industries it is the one thing not to buy. Not because bots are clumsy — because a specific answer to a specific person is advice, and you carry the liability for it.

A website chatbot that answers legal questions. law firms guide

A specific answer to a specific person's legal question is legal advice, with everything that attaches to it — conflicts unchecked, retainer unformed, liability live. Capture the enquiry, run conflicts, book the consultation. The bot books; it never advises.

A client-facing quoting chatbot. insurance broking guide

A quote without the disclosure, consent and needs-analysis process isn't a shortcut, it's a breach. Capture the enquiry, route it to a broker inside the compliant workflow.

An owner-facing chatbot answering strata-law questions. strata & owners corporation guide

Owners ask about levies, by-laws, repairs liability and voting rights — every answer is contestable and some are advice. Capture the question, route it to the manager, and let the portal handle facts like balances and documents.

A tenant-facing chatbot answering tenancy-law questions. property management guide

A wrong answer about bond, notice periods or repairs is advice you're liable for, delivered at scale. Capture the question, route it to a person.

The full guide for each trade

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